Frequently Asked Questions
How do I choose the right kids cycle for my child’s age?
Start with the recommended age and rider height on each product page, because these differ by model. Age is only a guide, so choose according to your child’s height, leg length and confidence. A cycle that fits properly is easier and safer to ride.
How do I check whether a cycle is the right size?
Your child should be able to sit on the seat and touch the ground comfortably, and reach the handlebars without stretching. Compare your child’s height with the rider height or wheel size on the product page. If you are between sizes, contact Customer Service.
Do kids cycles come with training wheels?
It depends on the model. Check the product page to see whether training wheels are included and whether they can be removed. Do not assume every cycle in the collection has the same accessories or features.
Are the seat and handlebar height adjustable?
Adjustability differs between models, so check the product page for what can be adjusted and by how much. An adjustable seat or handlebar can help a cycle fit as your child grows, but it does not extend the model’s stated size and age limits.
What type of brakes does the cycle have?
Brake types differ between models, so check the product page for the type fitted to your chosen cycle. Before your child rides, an adult should test the brakes and show your child how to use them.
Should my child wear protective gear when cycling?
Yes, a helmet is strongly advised, and knee pads, elbow pads and wrist guards can add protection. Kidsmate offers a Protective Gear Set with these items. Check its size guidance. Gear does not replace the cycle’s age and fit limits.
Will I need to assemble the cycle?
Assembly differs between models, so follow the manual for your exact cycle and look for the assembly video on the product page. An adult should assemble it, and check the handlebar, wheels, brakes and all fasteners before your child rides.
How should I look after my child’s cycle?
Follow the care instructions on the product page or manual. Check the tyres, brakes, chain (if fitted) and fasteners regularly, and keep the cycle dry and clean. Stop using it and get it checked if you notice damage, loose parts or brakes that are not working properly.
How long will my cycle take to arrive?
Orders are usually dispatched within 1–2 business days of confirmation. Delivery typically takes 10 days after dispatch, depending on your PIN code and courier availability. These are estimates and may be longer during festivals, holidays, bad weather or courier disruptions. Shipping charges, if any, show at checkout.
Can I return a kids cycle, or what if it arrives damaged?
Products bought from thekidsmate.com can be returned within 10 days of delivery if unused and in saleable condition. If a cycle arrives damaged or defective, contact Customer Service first with your order number and photographs.