Shipping policy

Shipping Policy

If we have made an error in shipping the product, such as sending you the wrong style or colour from that which you purchased, or if you find the Kidsmate! prodcuct to be defective, please contact us immediately at info@thekidsmate.com and we will work with you to resolve the issue. If the return is not due to our error, please email info@thekidsmate.com to request a return authorization, explaining the reason for return. Once a return authorization is issued along with shipping instructions, please ship the product back via a traceable method that will be suggested to you, in its original packaging and we will issue you a credit. The original packaging must be in “new” condition so that we can resell your exchange.